Hello everyone. How often do you find yourselves writing prompts? I imagine more and more of you are writing them daily and conversing with generative AI. So today, we're going to look at the state of cutting-edge prompt engineering, using a case study from a Silicon Valley startup. Let's get started.

1. "Parahelp," a Customer Support AI Startup

There's a startup in Silicon Valley called "Parahelp" that provides AI-powered customer support. Impressively, they have publicly shared some of their internally developed prompt know-how (1). In the hyper-competitive world of AI startups, I want to thank the Parahelp management team for generously sharing their valuable knowledge to help those who come after them. The details are in the link below for you to review, but my key takeaway from their know-how is this: "The time spent writing the prompt itself isn't long, but what's crucial is dedicating time to the continuous process of executing, evaluating, and improving that prompt."

When we write prompts in a chat, we often want an immediate answer and tend to aim for "100% quality on the first try." However, it seems the style in cutting-edge prompt engineering is to meticulously refine a prompt through numerous revisions. For an AI startup to earn its clients' trust, this expertise is essential and may very well be the source of its competitive advantage. I believe "iteration" is the key for prompts as well.

2. Prompts That Look Like a Computer Program

Let's take a look at a portion of the published prompt. This is a prompt for an AI agent to behave as a manager, and even this is only about half of the full version.

Here is my analysis of the prompt above:

Assigning a persona (in this case, the role of a manager)
Describing tasks clearly and specifically
Listing detailed, numbered instructions
Providing important points as context
Defining the output format

I felt it adheres to the fundamental structure of a good prompt. Perhaps because it has been forged in the fierce competition of Silicon Valley, it is written with incredible precision. There's still more to it, so if you're interested, please view it from the link. It's written in even finer detail, and with its heavy use of XML tags, you could almost mistake it for a computer program. Incredible!

3. The Future of Prompt Engineering

I imagine that committing this much time and cost to prompt engineering is a high hurdle for the average business person. After learning the basics of prompt writing, many people struggle with what the next step should be.

One tip is to take a prompt you've written and feed it back to the generative AI with the task, "Please improve this prompt." This is called a "meta-prompt." Of course, the challenges of how to give instructions and how to evaluate the results still remain. At Toshi Stats, we plan to explore meta-prompts further.

So, what did you think? Even the simple term "prompt" has a lot of depth, doesn't it?As generative AI continues to evolve, or as methods for creating multi-AI agents advance, I believe prompt engineering itself will also continue to evolve. It's definitely something to keep an eye on. I plan to provide an update on this topic in the near future.

That's all for today. Stay tuned!

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Prompt design at Parahelp, Parahelp, May 28, 2025

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